Private support portal
Submit Firefox-related issues through private Mozilla support channels.
Professional Support
Expert Firefox support, direct from Mozilla.
Firefox Professional Support gives your IT team a private path to the people behind the product. Resolve issues faster with expert triage, guidance and escalation.
Firefox Professional support is included with Firefox Enterprise, and available as a paid subscription for businesses running Firefox as their browser.
Real people. Faster answers.
Defined response times
A private support portal for incident handling and diagnosis to ensure timely resolution.
Deployment guidance
Integration guidance across enterprise policies, supported apps, updates, extensions, and certificates.
Ongoing coordination
Named contacts, business reviews and local-language support on higher tiers.
Find the level of support your business needs.
If you’re running Firefox Enterprise, Standard Support is already included and a paid upgrade to Premium is available. If you’re running Firefox as your business browser you can add a paid support plan.
Contact us for detailed Support Plans documentation.
| Community Firefox Support | Standard Support Plan | Premium Support Plan | |
|---|---|---|---|
| Best for | Unmanaged or lightly-managed deployments | Managed Firefox deployments in need of direct support | Critical Firefox deployments in need of high-assurance operational support |
| Who assists with support? | — | Firefox experts | Firefox experts |
| Support Channels | Community support forums | Email and web portal | Email and web portal |
| Success Point of Contact | — | Shared POC | Named Technical Success Lead |
| Business reviews | — | — | Quarterly |
| Availability | — | Included with Firefox Enterprise, and available for businesses currently using Firefox across their organization. | Available as an upgrade with Firefox Enterprise, or for businesses currently using Firefox across their organization |
Availability, included features, coverage windows and language options are subject to final product and commercial terms.
The fine print.
What Firefox Professional Support covers:
- Firefox configuration, policy management, deployment and updates
- Guidance for supported integrations, extensions and managed environments
- Compatibility diagnosis and operational guidance
- Advisory and rollout support where included in your plan
Firefox Professional Support is designed to support your organization's IT teams, and does not include:
- End-user helpdesk services, free consumer support and third-party vendor support
- Custom feature development and remediation of non-Mozilla applications
- Managed security, SOC services, threat monitoring and managed DLP
- Resolution of issues with third-party applications